A Shared Commitment to a Safe & Respectful Environment for Everyone
Thank you for choosing Lincoln City Animal Clinic. We are committed to providing compassionate, high-quality veterinary care in a safe, respectful, and welcoming environment for every patient, client, and team member.
Our Promise to You
We will:
- Treat you and your pet with kindness, compassion, and respect.
- Provide quality veterinary care and clear communication.
- Answer your questions and explain your pet’s diagnosis, treatment options, and expected costs.
- Respect your time while balancing scheduled appointments with medical emergencies.
What We Ask of You
Please help us provide the best care by:
- Treating our team and fellow clients with courtesy and respect.
- Arriving on time for appointments.
- Providing accurate information about your pet’s health and medical history.
- Keeping your pet’s rabies vaccination current unless medically exempt.
- Maintaining an active Veterinary-Client-Patient Relationship (VCPR).
- Giving at least 24 hours’ notice if you need to cancel or reschedule.
- Meeting financial obligations for services provided.
- Sharing concerns respectfully so we can address them together.
Our Zero-Tolerance Policy
To maintain a safe, respectful, and welcoming environment for our clients, visitors, and team members, the following behaviors are not permitted on our premises, on our social properties, or online communities.
- Verbal abuse, yelling, profanity, or personal insults.
- Threatening, intimidating, or aggressive behavior.
- Harassment, discrimination, bullying, or cyberbullying.
- Physical violence or threatening actions.
- Damage to clinic property.
- Refusal to pay for services rendered.
Maintaining a Safe Environment
If we believe the safety or well-being of any staff, client, patient, or visitor is at risk, Lincoln City Animal Clinic reserves the right to:
- Reschedule or end an appointment.
- Ask a visitor or client to leave the premises.
- Require prepayment for future appointments.
- Terminate the Veterinary-Client-Patient Relationship (VCPR) in accordance with applicable laws.
- Contact law enforcement if anyone’s safety is threatened or at risk.
Thank You
We value the trust you place in us. By treating one another with kindness, patience, and respect, we can work together to provide exceptional care for your pets.